General Terms & Conditions for Consumers

§ 1 Scope
§ 2 Conclusion of the Contract
§ 3 Prices
§ 4 Shipping Costs
§ 5 Payment
§ 6 Delivery
§ 7 Instructions on Withdrawal
§ 8 Cancellation of Consent

§ 9 Retention of Title
§ 10 Defect Rights
§ 11 Liability for Damages
§ 12 Privacy
§ 13 Applicable Law and Jurisdiction
§ 14 Copyright
§ 15 Final Provisions
§ 16 Provider Identification, Legal Address

§ 1 Scope
The following Terms and Conditions apply to all agreements concluded between the individual enterprise Lieblingstasche, owned by Simone Wiechert, Lichtstraße 26-28, 50825 Köln, Germany (hereafter referred to as "Lieblingstasche") and the consumer as part of the electronic ordering service. A consumer is a person who is signing the contract for a purpose that is neither commercial nor attributable to the person's independent occupation. The following Terms and Conditions apply exclusively in their valid version at the time of order placement. Any conditions of the buyer or consumer which contradict these are not recognised by Lieblingstasche unless Lieblingstasche has expressly agreed to their validity in writing.

§ 2 Conclusion of the Contract

  1. The range of items shown in our online shop is not binding and not an offer in the legal sense. Errors excepted.
  2. By sending the order you are making a binding order of the goods listed on the order page. Confirmation of receipt of the order is provided via automated email after the order is sent but does at that stage not constitute acceptance of an agreement. The contract of sale comes into being after our separate order confirmation or by delivery of the goods.
  3. Please note that all products are only sold in normal household quantities. This applies to both the number of products ordered in a single order and also to the placement of multiple orders for the same product in which the individual orders alone would comprise normal household quantities.
  4. It must be ensured that all information given during the order process or registration in the online shop (e.g. name, address, email etc.) is accurate. Any changes should be communicated to Lieblingstasche immediately.
  5. The contract language is exclusively German.
  6. We save the text of the contract and send the order details and our T&Cs via email. Your previous orders can be seen in our customer login area.

§ 3 Prices
The prices listed on our website are final prices and include the statutory VAT.

§ 4 Shipping Costs
Shipping within Germany is free. In addition to the prices quoted, we charge a shipping fee of 8.00€ per order for shipping the goods to Austria. From a value of 75€ the delivery is free of charge. The shipping costs will be communicated to you on the product pages, in the shopping cart system as well as on the order page.

There are no shipping costs for vouchers as they are available for printing once the order is completed.

§ 5 Payment

  1. Depending on the customer's wishes, payment can be made via PayPal, SOFORT Überweisung (instant funds transfer), prepayment, credit card, invoice or instalments.
  2. If prepayment is selected, we will give you our bank details in the order confirmation and deliver the goods after receipt of payment. With prepayment by bank transfer we grant a 5% discount. If we have not received payment within 10 days after order placement, your order will automatically be cancelled.
  3. Your credit card will be charged upon order completion.
  4. With payment using SOFORT Überweisung (instant funds transfer) your account will be debited as soon your data have been successfully entered.
  5. Vouchers cannot be paid for with prepayment, invoice or payment in instalments.
  6. You only have the right to offset if your counter-claims have been deemed legally valid or are undisputed. You are only authorised to exercise a right of retention to the extent that your counter-claim comes from the same contractual relationship.

For the payment types of invoice and payment in instalments, Lieblingstasche works with the company Klarna. With selection of invoice or payment in instalments you accept the following T&Cs from Klarna as well as those of Lieblingstasche. In the case of invoice or payment in instalments these automatically become an integral part of the agreement.

Payment via Klarna – invoice and financing:

We, in cooperation with Klarna, offer you payment via invoice or the financing service of instalments as payment options. For a payment with Klarna you do not need to give your account details and you only pay once you have received the goods.

With the payment types Klarna invoice and Klarna instalments delivery to an address that is different to the billing address is not possible. We thank you for your understanding.

Klarna Invoice

With payment by Klarna invoice you first receive the goods and then have a 14 day payment deadline. Further information and Klarna's full T&Cs regarding purchasing on invoice can be found here:

For customers from Germany

For customers from Austria

Lieblingstasche charges a service fee of €3.90 per order with Klarna invoice payment.

Klarna Instalments

With the financing service Klarna instalments you also receive the goods first. All of your purchases will then be collected in an invoice at the end of the following month. This invoice can then be paid in flexible instalments, or the total amount can be paid at any time. More information about the financing service of Klarna instalments can be found here.

The complete T&Cs for Klarna instalments can be downloaded here .

Klarna checks and evaluates the data provided by consumers and maintains the right to, with just cause, exchange data with other enterprises and credit agencies (carry out a credit check). If the consumer's credit is not guaranteed, Klarna AB may refuse the customer Klarna payment types and indicate alternative payment options. Your personal details are handled in accordance with privacy legislation and are not transmitted to third parties for advertising purposes. Learn more about Klarna's privacy provisions here.

For more information about Klarna visit www.klarna.de 

Klarna AB, company and corporate number: 556737-0431 

§ 6 Delivery

  1. Orders are shipped via DHL.
  2. The delivery time for goods which are ready for dispatch is approx. 1-3 business days (Germany) or 2-4 business days (Austria) after payment receipt.
  3. The delivery times for all other countries can be found here.
  4. If an item ordered is not deliverable, we are entitled to withdraw from the contract. In this case you will be informed without delay that the goods ordered are not available, and any payments already made will be immediately refunded.
  5. A claim for damages against Lieblingstasche for delayed/poor delivery or non-delivery is only possible if it is due to gross negligence by Lieblingstasche.
  6. Lieblingstasche is entitled to make partial deliveries to a reasonable extent.

§ 7 Instructions on Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without the need to state any reason. The withdrawal period expires fourteen days from the day that you or the third party nominated by you, who is not the carrier, took possession of the goods. In order to exercise your right of withdrawal, you must inform us (Lieblingstasche, owner Simone Wiechert, Lichtstraße 26-28, 50825 Köln, Germany, service@lieblingstasche.de, tel.: +49 2233 / 62 80 490, fax: +49 2233 62 70 867) with an unequivocal statement (e.g. letter sent by postal mail, fax or email) about your decision to withdraw from this contract. You may use the attached withdrawal form template, however it is not mandatory.To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Consequences of Withdrawal 

If you withdraw from this contract, we must immediately, or at the latest within fourteen days after the day on which the notification of your withdrawal from the contract was received by us, refund all payments received from you, including the delivery costs (with exception of any additional costs which resulted from your selection of a different type of delivery to the cheapest standard delivery offered by us). For this repayment we will use the same payment method used in the original transaction, unless it is expressly agreed otherwise. In no case will this repayment result in the payment of compensation. We may refuse this repayment until we have received the returned goods or you have provided evidence that the goods have been sent back, depending on which occurs first. 

You must immediately, and in any case at the latest within fourteen days from the day on which you informed us about the withdrawal from this contract, deliver or send the goods back to us. The time period is upheld if you send the goods before expiry of the fourteen day time period. You bear the immediate costs of returning the goods.

We bear the costs of returning the goods within Germany if you use the return label provided by us. If you do not use the return label for the return of the goods, you would have to bear the costs for this return yourself. For returns outside of Germany, the customer has to bear the cost of returning the goods.

You must compensate us for any diminished value of the goods if this loss in value can be ascribed to an unnecessary handling of the goods carried out by you when testing the condition, properties and functionality of the goods.

Financed business by Klarna

In the case of an effective cancellation, the mutually received benefits must be returned. You are obliged to pay compensation for the service provided until the cancellation, if you have been informed of this legal consequence prior to the submission of the contract and have expressly agreed that we will commence execution of the consideration before the end of the revocation period. If there is an obligation to pay for compensation, this may mean that you still have to meet the contractual payment obligations for the period until cancellation. Your right of revocation expires prematurely, if the contract is completely fulfilled by both parties at your express request, before you have exercised your right of revocation. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your revocation, for us with their receipt.

Special instructions:

If you withdraw from this Agreement, you will not be bound by any other contract of this Agreement if the related contract relates to a service provided by us or a third party based on an agreement between us and the third party.

Withdrawal Form Template

(If you would like to withdraw from the contract, then please fill out this form and send it back.) 

Owner: Simone Wiechert
Lichtstraße 26-28
50825 Köln
Fax: +49 2233 62 70 867

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*) /provision of the following service (*) 

Ordered on (*)/ received on (*) 
Name of the consumer(s) 
Address of the consumer(s) 
Signature of the consumer(s) (only with notification on paper) 


(*) Delete as appropriate


§ 8 Cancellation of Consent

You may have expressly given your consent to the statements below. We would like to point out that this consent can be withdrawn any time with effect for the future.

Authorisation for email advertising:

I would like to subscribe to the Lieblingstasche newsletter.
I have read the privacy statement and agree that my details can be stored to the extent specified. I am aware that I can revoke this consent at any time.

§ 9 Retention of Title

  1. The delivered goods remain the property of Lieblingstasche until payment has been received in full.
  2. We must be immediately informed of third party access to goods which are subject to retention of title. You are liable for all costs to cancel such access, in particular for costs incurred for the removal of the access, insofar as the costs cannot be recovered from the third parties.

§ 10 Defect Rights

  1. All goods in our shop are subject to statutory warranty rights. 
  2. With a material defect of the purchased goods the statutory provisions apply. First and foremost this means that either subsequent delivery or remedy of the defect can be requested. If further statutory conditions are present, you are entitled to a reduction of the purchase price or to withdrawal from the contract. There are no warranty claims available against Lieblingstasche other than the statutory claims with respect to defects, unless contrary applicable assurances are expressly stated in the product description. Insofar as Lieblingstasche passes on a manufacturer warranty, this does not limit the statutory claims for defects. For damage claims due to a defect of the goods the conditions named in § 10 apply in addition to the statutory conditions.
  3. The colours represented on the screen may be slightly different to the actual colours. All details given regarding sizes are approximate. There may also be minor deviations due to technical reasons.
  4. All defect claims have statute of limitations of two years from delivery.

§ 11 Liability for Damages
Any liability for damages applies without prejudice to other statutory eligibility criteria, the following liability limitations and liability exclusions:

  1. Lieblingstasche is liable if there is intent or gross negligence. For simple negligence we are liable if there is violation of an obligation whose fulfilment makes proper performance of the agreement possible in the first place and whose observance the contractual partners regularly rely upon (so-called cardinal obligation). In all other cases liability for any type of damages, irrespective of basis, including liability for default on conclusion of contract, is excluded.
  2. Insofar as Lieblingstasche is liable for simple negligence per paragraph 1, the liability of Lieblingstasche is limited to the damages whose occurrence Lieblingstasche could typically expect due to the circumstances known upon conclusion of the contract.

§ 12 Privacy

  1. Lieblingstasche collects and saves customer data necessary for business processing. Lieblingstasche observes the statutory regulations when processing your personal data. Further details can be found in the privacy statement for the online offer.
  2. The customer can request information about their stored personal data at any time.

§ 13 Applicable Law and Jurisdiction
The laws of the Federal Republic of Germany, with the exclusion of UN purchasing law (CISG), apply to the General Terms & Conditions and all legal relationships between Lieblingstasche and our contractual partners.

§ 14 Copyright
All descriptions, text and images, including the T&Cs, on the website www.lieblingstasche.de and its sub-pages are copyright protected.

§ 15 Final Provisions

  1. This contract contains all of the agreements on the subject between the parties. There are no verbal side agreements.
  2. If individual provisions of this agreement become wholly or partly invalid or inapplicable, then the validity of the remaining provisions will remain unaffected. The invalid or inapplicable provision shall be replaced by a valid or applicable one whose economic content is as close as possible to the purpose of the invalid or inapplicable provision.

§ 16 Provider Identification, Legal Address
Our address for complaints or declarations of intent, as well as our physical mailing address is:

individual enterprise Lieblingstasche
Owner: Simone Wiechert
Lichtstraße 26-28
50825 Köln
Tel: +49 2233 / 62 80 490
Fax: +49 2233 / 62 70 867

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